Knox County TN Jail Video Visitation is a secure, technology-driven way for families and friends to connect with incarcerated individuals. The system uses the CorrectPay platform, operated under the JailFunds brand, to manage all remote and on-site video visits. Visitors must register at correctpay.com, verify their identity with a state-issued photo ID, and enter the inmate’s booking number. Once approved by jail staff, users can schedule visits through three options: a personal computer, the VendEngine kiosk in the jail lobby, or the JailFunds mobile app for iPhone and Android. Each session lasts 15 minutes, and visitors are limited to three visits per week. The platform supports high-definition video, records timestamps for security, and sends email reminders with unique access links that expire after use.
How to Schedule a Video Visit at Knox County TN Jail
Scheduling a video visit starts with creating a free account on correctpay.com. After logging in, users must enter the inmate’s full name or booking number and upload a clear photo of a government-issued ID, such as a driver’s license or passport. The jail’s visitation office reviews each request within 24 hours. Once approved, visitors receive an email confirmation and can choose between remote or on-site options. Remote visits require a 24-hour advance reservation and cost 20 cents per minute. On-site visits at the VendEngine kiosk in the jail lobby are free. The kiosk accepts cash or card payments and prints a receipt with the scheduled time. All visits must be booked in advance—no walk-ins are allowed.
Remote vs. On-Site Video Visitation: What’s the Difference?
Remote video visitation lets you connect from home using a computer, tablet, or smartphone with internet access. It’s convenient but costs 20 cents per minute. You must schedule it at least 24 hours ahead and use the unique link sent by email. On-site visitation happens at the Knox County Detention Facility lobby using the VendEngine kiosk. These visits are free, run from 8:00 a.m. to 4:00 p.m., and don’t require advance payment. Both options use the same CorrectPay system and allow 15-minute sessions. However, on-site visits may have shorter wait times and better video quality due to dedicated equipment. Families should choose based on budget, location, and urgency.
Visitation Hours and Dress Code Rules
Video visitation at Knox County TN Jail is available on Tuesdays from 9:00 a.m. to 6:00 p.m. for remote users. On-site kiosk visits run daily from 8:00 a.m. to 4:00 p.m., including weekends. All visitors must follow strict dress code rules: wear clothing that fully covers the torso and legs, avoid hats, sunglasses, jewelry, and leave cell phones in lockers before entering the lobby. A government-issued photo ID is required for all visits, even remote ones. Failure to follow these rules may result in denied access. These policies ensure safety and security for staff, inmates, and visitors.
How to Find an Inmate’s Booking Number
Before scheduling a visit, you need the inmate’s booking number. Use the Knox County Sheriff’s online inmate search tool at sheriff.knoxcountytn.gov/inmate.php. Enter the person’s first name, last name, or ID number. The system updates every 15 minutes and shows current custody status, court dates, and division handling the case. If you can’t find the information, call Inmate Services at 865-281-6700. Staff can verify booking details, location, and bond amounts. Having the correct booking number speeds up the visitation approval process and avoids delays.
Using the JailFunds Mobile App for Video Visits
The JailFunds app, available for iPhone and Android, lets you schedule and join video visits from your phone. Download it from the App Store or Google Play, log in with your CorrectPay account, and select the inmate. The app sends push notifications for upcoming visits and stores your access links securely. It supports HD video and works on Wi-Fi or cellular data. Make sure your device has a front-facing camera and microphone enabled. The app also allows you to add funds for remote visits and view past session history. It’s a convenient option for families on the go.
Payment Options for Remote Video Visits
Remote video visits cost 20 cents per minute, with a 15-minute maximum per session. Payments are processed through the CorrectPay platform using credit cards, debit cards, or prepaid cards. Funds are added to your account before scheduling. On-site visits at the lobby kiosk are free. The system does not accept cash for remote visits. If your session ends early, you are not refunded for unused time. Always check your balance before booking. Payment issues can delay approval, so ensure your card is valid and has sufficient funds.
Security and Recording Policies
All video visits are recorded for security and audit purposes. The system logs start and stop times, IP addresses, and device types. Recordings are stored securely and may be reviewed by jail staff or law enforcement if needed. Visitors must not share their access links or record sessions themselves. Violations can result in permanent bans. The platform uses encryption to protect data during transmission. These measures ensure compliance with Tennessee Department of Correction standards and maintain facility safety.
Troubleshooting Common Video Visitation Issues
If your video visit fails to connect, check your internet speed—minimum 5 Mbps is recommended. Close other apps using bandwidth. Ensure your device’s camera and microphone are enabled. If using the kiosk, restart the machine or ask staff for help. For remote visits, use the link within 15 minutes or it expires. If you miss your slot, you must reschedule. Contact CorrectPay support at 865-342-9620 for technical issues. For policy questions, call the jail at 865-281-6700. Keep confirmation emails and receipts for reference.
Alternative Communication Methods
If video visitation isn’t available, families can use phone calls through GettingOut by Telmate. Dial (812) 882-7660 to set up an account. Calls are limited to 20 minutes and cost per minute. Text messaging is also available with unlimited messages for a monthly fee. Mail is another option—send letters to the inmate’s full name and booking number at the jail’s address. Packages are not accepted. All mail is inspected for contraband. These methods provide backup ways to stay in touch when video visits aren’t possible.
Contact Information and Official Resources
For visitation questions, call Inmate Services at 865-281-6700. For technical support with CorrectPay, dial 865-342-9620. The Knox County Sheriff’s Office website is sheriff.knoxcountytn.gov. The Detention Facility is located at 400 Main St, Knoxville, TN 37902. Visitation hours are Tuesdays 9:00 a.m.–6:00 p.m. for remote visits and daily 8:00 a.m.–4:00 p.m. for on-site kiosk visits. Always verify current policies before visiting, as rules may change.
Frequently Asked Questions About Knox County TN Jail Video Visitation
Many families have questions about how video visitation works, costs, and rules. Below are answers to the most common concerns. These cover scheduling, technical requirements, policies, and support options. If you don’t find what you need, contact the jail directly. Staff are available to help with individual cases and special requests.
Can I visit more than three times per week?
No. The Knox County TN Jail limits each visitor to three video visits per week, regardless of duration. This rule applies to both remote and on-site visits. The system tracks all sessions and will block additional bookings once the limit is reached. If you need more contact, consider using phone calls or mail. Exceptions are rarely granted and require approval from the Corrections Captain. Always plan visits in advance to stay within the weekly allowance.
What happens if I miss my scheduled visit?
If you miss a remote visit, the access link expires after 15 minutes and cannot be reused. You must reschedule and pay again if it was a paid session. For on-site visits, arrive on time—late arrivals may lose their slot. The kiosk does not hold spots beyond the scheduled time. Missed visits do not roll over to the next week. To avoid this, set reminders and check your email for confirmations. If technical issues occur, contact support immediately for possible rescheduling.
Are children allowed to participate in video visits?
Yes, children may join video visits if they are listed as approved visitors. A parent or guardian must be present and verify their identity during registration. Minors do not need separate accounts but must be supervised at all times. The jail prohibits inappropriate behavior or language during sessions. If a child disrupts the visit, it may be terminated early. Parents should prepare children beforehand and explain the rules to ensure a smooth experience.
Can I visit multiple inmates in one session?
No. Each video visit is limited to one inmate per session. You cannot switch between inmates during a call. If you want to visit more than one person, you must schedule separate visits. Each visit counts toward your weekly limit of three. The system does not allow group calls or conference-style visits. This policy ensures fairness and security for all inmates and visitors.
Is my personal information safe on the CorrectPay platform?
Yes. CorrectPay uses encryption and secure servers to protect user data. Your ID, payment details, and visit history are stored privately and not shared with third parties. The platform complies with federal and state privacy laws. Jail staff only see necessary information for approval. Always log out after use, especially on shared devices. Never share your login credentials. If you suspect unauthorized access, contact support immediately.
What if the inmate is transferred or released?
If an inmate is transferred to another facility, visitation rights may change. Contact the new jail for their video visitation policy. If the inmate is released, visits stop immediately. The booking number becomes inactive, and you cannot schedule future sessions. Check the inmate locator tool regularly for updates. Release dates are not always predictable, so plan visits carefully.
Can I appeal a denied visitation request?
Yes. If your request is denied, you’ll receive an email with the reason. Common causes include invalid ID, incomplete forms, or prior violations. You may resubmit with corrected information. For serious issues, contact the Jail Division at 865-281-6700 to request a review. Appeals are handled case by case and may take several days. Avoid repeated submissions without fixing errors, as this can delay future approvals.